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Privacy & Terms
Purchasing, privacy and care — the information that accompanies your experience with the House.
Company details to be added
These texts are the House’s active policies. The seller’s legal identity, registered address, direct contact details, accepted payment methods, shipping currencies and governing law are still to be added. Nothing here restricts your statutory rights.
Conditions of sale
The framework for purchasing from the House of Oudisan.
Company details pendingAccepting the terms
By visiting the website or purchasing something from us, you engage in our “Service” and agree to be bound by these terms and conditions, including all policies referenced here. These terms apply to all users of the site, including browsers, vendors, customers and contributors of content. If you do not agree with any part of them, you may not access the website or use the Services.
Your purchase
By agreeing to these terms you represent that you are at least the age of majority in your country of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose, nor violate any laws in your jurisdiction when using the Service.
Products and availability
Certain products may be available exclusively online through the website and in limited quantities. We reserve the right to limit the sales of our products to any person, geographic region or jurisdiction, and to limit the quantities of any product we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion, and we reserve the right to discontinue any product at any time.
Prices and order acceptance
Prices for our products are subject to change without notice. We reserve the right to refuse any order you place with us and may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same payment card, or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
Billing and account information
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, and to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
Your statutory rights
Nothing in these conditions limits the mandatory consumer protections that apply to your purchase.
Terms of use
Visiting the website and exploring our collection.
Company details pendingUsing the website
We reserve the right to refuse Service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms.
Prohibited uses
You are prohibited from using the site or its content: for any unlawful purpose; to solicit others to perform or participate in any unlawful acts; to violate any international, federal, provincial or state regulations, rules, laws or local ordinances; to infringe upon or violate our intellectual property rights or the intellectual property rights of others; to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; to submit false or misleading information; to upload or transmit viruses or any other type of malicious code; to collect or track the personal information of others; to spam, phish or scrape; for any obscene or immoral purpose; or to interfere with or circumvent the security features of the Service. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
Editorial content
Fragrance notes and ingredient articles are descriptive and educational. An olfactory note list is not a complete product formula. Product-specific information and any safety instructions should be consulted before use.
Accuracy of information
We are not responsible if information made available on this site is not accurate, complete or current. The material on the site is provided for general information only and should not be relied upon as the sole basis for making decisions. Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice.
Third-party links and tools
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability for any third-party materials or websites. We may provide you with access to third-party tools over which we neither monitor nor have any control nor input; such tools are provided “as is” and “as available” without any warranties, representations or conditions of any kind.
Content you send us
If you send us creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by postal mail or otherwise, you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. You agree that your comments will not violate any right of any third party and will not contain unlawful, abusive or obscene material or any computer virus or malware. You are solely responsible for any comments you make and their accuracy.
Disclaimer and limitation of liability
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. The Service and all products delivered to you are provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied. In no case shall we be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind arising from your use of the Service or any products procured using the Service. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions our liability shall be limited to the maximum extent permitted by law.
Changes to the terms
We reserve the right, at our sole discretion, to update, change or replace any part of these terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.
Privacy policy
How the House collects, uses and discloses your personal information.
Company details pendingScope
This Privacy Policy describes how Oudisan (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services or make a purchase from oudisan.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). “You” and “your” means you as the user of the Services, whether you are a customer, website visitor or another individual whose information we have collected pursuant to this Privacy Policy.
Information we collect directly from you
Information that you directly submit to us through our Services may include: contact details including your name, address, phone number and email; order information including your name, billing address, shipping address, payment confirmation, email address and phone number; account information including your username, password, security questions and other information used for account security purposes; and customer support information including the information you choose to include in communications with us, for example when sending a message through the Services. Some features of the Services may require you to directly provide us with certain information about yourself; you may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information we collect about your usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information we obtain from third parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as companies who support our Site and Services, and our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with the products you have requested. When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons and cookies. Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
How we use your personal information
Providing products and services: we use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, send notifications to you related to your account, purchases or other transactions, create, maintain and otherwise manage your account, arrange for shipping and facilitate any returns. Marketing and advertising: we may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. Security and fraud prevention: we use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity; if you register an account you are responsible for keeping your account credentials safe. Communicating with you and service improvement: we use your personal information to provide you with customer support and improve our Services. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products and keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
How we disclose personal information
In certain circumstances we may disclose your personal information to third parties for contract fulfilment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include: with vendors or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping); with business and marketing partners to provide services and advertise to you, who will use your information in accordance with their own privacy notices; when you direct, request us or otherwise consent to our disclosure of certain information to third parties; with our affiliates or otherwise within our corporate group; and in connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, to enforce applicable terms of service and to protect or defend the Services, our rights and the rights of our users or others. The categories of personal information we disclose include identifiers such as basic contact details and certain order and account information; commercial information such as order information, shopping information and customer support information; internet or other similar network activity, such as Usage Data; and geolocation data such as locations determined by an IP address or other technical measures, to vendors and third parties who perform services on our behalf, business and marketing partners and affiliates. We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
Third-party websites and links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users without limitation as to its use.
Children’s data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and retention
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the following rights in relation to your personal information, which are not absolute, may apply only in certain circumstances and may in certain cases be declined by us as permitted by law: the right to access or know personal information that we hold about you, including details relating to the ways in which we use and share your information; the right to request that we delete personal information we maintain about you; the right to request that we correct inaccurate personal information; the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party; the right to ask us to stop or restrict our processing of personal information; the right to withdraw consent where we rely on consent; and the right to appeal our decision if we decline to process your request. We may send you promotional emails, and you may opt out of receiving these at any time using the unsubscribe option displayed in our emails; if you opt out, we may still send you non-promotional emails, such as those about your account or orders. You may exercise these rights where indicated on our Site or by contacting us. We will not discriminate against you for exercising any of these rights and may need to collect information from you to verify your identity before providing a substantive response. You may designate an authorised agent to make requests on your behalf, in which case we will require proof that you authorised them to act on your behalf.
Complaints
If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us, or lodge your complaint with your local data protection authority.
International users
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third-party service providers and partners in these countries. If we transfer your personal information out of Europe, we will rely on recognised transfer mechanisms like the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
Contact and data controller
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us through the contact form. For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information. The seller’s legal identity, registered address and direct contact details are still to be added to this notice.
Shipping and payment
Everything you need to know about shipping methods, costs and delivery times.
Company details pendingShipping methods and costs
Express Shipping DHL: delivered within 2–7 business days. Shipping costs are calculated at checkout based on your location, order size and the shipping method you select.
Free shipping
We offer free standard shipping on all orders over 499, excluding any applicable taxes and duties. The currency and the final threshold are still to be confirmed.
Order processing time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Taxes and duties
Applicable taxes and customs duties are not covered by free shipping. The countries we ship to and the exact treatment of taxes and duties are still to be confirmed and will be shown before purchase.
Payment
Accepted payment methods and currencies are presented at checkout. The final list of payment methods, accepted currencies and any relevant payment conditions must be confirmed before publication.
Delivery and return
Receiving your order and raising a request.
Company details pendingReturns and exchanges
We accept no returns on oud oils, oud and perfumes. If there is a problem with your order, please contact us through the contact form.
On arrival
Keep your order details and any relevant photographs if an item arrives damaged, incorrect or incomplete. Contact Customer Care to discuss the issue.
Your statutory rights
Applicable consumer law may provide a right of withdrawal for distance purchases and remedies for faulty or non-conforming products. Nothing in this policy restricts those mandatory rights. The final policy must state the relevant period, procedure, return address, return costs and any legally valid exceptions.
Resolution of disputes
A considered approach to questions and concerns.
Company details pendingStart with Customer Care
If you have a concern, contact Customer Care through the contact form with your order reference, a description of the issue and the outcome you are seeking. Do not send payment-card details or other unnecessary sensitive information.
Complaints and independent resolution
If you are not satisfied with our response to a complaint, depending on where you live you may have the right to appeal our decision or lodge your complaint with your local data protection authority. Whether an appropriate alternative dispute-resolution body is available, and whether participation is required or voluntary, is still to be confirmed.
Applicable law
These policies are offered by the House of Oudisan. The seller’s verified legal identity and location, the governing law and the competent courts must be established before these terms are finalised. Any final wording must preserve mandatory consumer rights and access to competent courts.
